No, we do not have a physical store. AASA LUXE operates exclusively online, allowing you to shop conveniently from anywhere. Our operations are based in Nepal.

You can DM us on Instagram or WhatsApp (+977 9709065815), our support team is available during business hours online (10 am - 7 pm). Our online costumer service replies within 5-10 minutes.

Yes, it is safe to shop on our website. It’s faster and more reliable than ordering via Instagram. AASA LUXE ensures secure checkout, order tracking, and dedicated customer support for a seamless experience.

Inside Kathmandu Valley: 1–3 business days, Outside Valley: 3–5 business days. Please note: Delivery times may vary due to weather or unforeseen circumstances.

Once your order ships, you'll receive an email with a tracking number. You can use this number on our website or the carrier's website to track your package in real-time.

In the rare event that you receive a damaged or incorrect item, kindly contact us within 24–48 hours with photos. We will promptly arrange a replacement.

We do not offer returns. However, exchanges are available under the following conditions: - Item must be unused and in original condition - Exchange requests must be made within 24–48 hours of delivery - Tags must be intact