Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Do you have a store?
No, we do not have a physical store. AASA LUXE operates exclusively online, allowing you to shop conveniently from anywhere. Our operations are based in Nepal.
How can I contact customer support urgently?
You can DM us on Instagram or WhatsApp (+977 9709065815), our support team is available during business hours online (10 am - 7 pm). Our online costumer service replies within 5-10 minutes.
Is it safe to order via website?
Yes, it is safe to shop on our website. It’s faster and more reliable than ordering via Instagram. AASA LUXE ensures secure checkout, order tracking, and dedicated customer support for a seamless experience.
How long does delivery take?
Inside Kathmandu Valley: 1–3 business days,
Outside Valley: 3–5 business days.
Please note: Delivery times may vary due to weather or unforeseen circumstances.
Can I return or exchange an item?
We do not offer returns. However, exchanges are available under the following conditions:
- Item must be unused and in original condition
- Exchange requests must be made within 24–48 hours of delivery
- Tags must be intact
What if I receive a damaged or incorrect item?
In the rare event that you receive a damaged or incorrect item, kindly contact us within 24–48 hours with photos. We will promptly arrange a replacement.